How can we help you?
We understand that you might need to cancel your subscription for various reasons. Here’s a simple guide to help you do it on your iPhone or iPad. Remember, you can stop the automatic renewal at any time by following these steps:
- Open the App Store: On your device’s home screen, tap the App Store icon to open it.
- Access Your Profile: In the top right corner of the screen, tap on your profile icon.
- Find Subscriptions: Scroll down and tap on 'Subscriptions'. (Note: If you don’t see this option, it means you don’t have any app subscriptions.)
- Manage Your Subscription: You will now see a list of your app subscriptions. Select the subscription you wish to manage.
- Cancel the Subscription: Tap on “Cancel Subscription.”
- Confirm Your Choice: A confirmation message will appear. Tap 'Turn Off' to confirm your cancellation.
- Important: If you don’t see the “Cancel Subscription” option, it means your subscription is already canceled and won’t renew.
- Timing: To avoid the next renewal, please cancel at least 24 hours before your subscription is set to renew.
A big thank you for having used our game and for supporting our everyday work! We're here to assist you with any further questions or needs.
If you need to restore purchases you've previously made, the process is straightforward. Just follow these steps to regain access to what you've unlocked.
- Sign in to iCloud: Ensure you are signed in to iCloud with the account used for the original purchase. This is crucial for the restoration process.
- Open the Application: Launch the application where you want to restore purchases.
- Find the Restore Option: Look for the “Restore” button within the app. This is typically found in the app's settings or under the purchase section.
- Restore Purchases: Tap the “Restore” button. This should restore any purchases associated with your iCloud account.
- Confirmation and Access: Once the restoration process is complete, you should be able to access and play whatever you’ve previously unlocked.
Need More Help? Don't hesitate to get in touch if you encounter any issues or need further assistance. We're here to ensure you have the best experience with our app.
We appreciate you choosing our application. If you need to cancel your subscription on an Android device, just follow these simple steps. You can stop the automatic renewal at any time.
- Open Google Play Store: Find and tap the Google Play Store icon on your device.
- Access Account Settings: Tap the menu icon (three horizontal lines). Then, select 'Account' followed by 'Subscriptions'.
- Locate Your Subscription: Browse through the list to find the subscription you wish to cancel.
- Cancel the Subscription: Tap 'Cancel' next to the subscription you want to end.
- Confirmation: You may be asked to confirm your choice. Follow any additional prompts to complete the cancellation process.
A heartfelt thank you for using our game and supporting our work every day! If you have any questions or need assistance, please don't hesitate to get in touch. We're here to help!
If you have any questions, suggestions, or need assistance, please feel free to contact us.
We'll do our best to get back to you as soon as possible.